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PatientsVoices’ Free Trial

We offer several free trial options to make it easy for your hospital or organization to experience how PatientsVoices transforms patient feedback into statistics that pinpoint what problems impact patient and health system finances. PatientsVoices’ AI Pipeline helps answer the difficult trade-offs facing health systems today — “what do we work on next?”


Survey Comments Patient Stories Real-Time Stories Extended Pilot

Short Term Pilot Options

Survey Comments

Select one or more departments in need of patient satisfaction improvement. Then, ask your IT staff to extract up to 4,000 patient comments related to that department. Next, upload those comments in a CSV file to our secure server. We’ll process your survey comments through the PatientsVoices’ AI pipeline and provide a summary report and access to a dashboard.
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Time Needed

  • Your Team - about an hour to create and transfer the CSV comment file.

  • PV – two days to analyze your patients’ feedback, write a summary report, and provide access to an online dashboard.

After processing existing survey comments, many organizations see the survey biases discussed in Survey Fatigue. The following pilot options, Patient Stories, and Real-Time Patient Stories, allow you to evaluate PatientsVoices’ solution for collecting feedback without survey bias.

Patient Stories

Select one or more departments in need of patient satisfaction improvement. Using contact information for up to 4,000 recently treated patients, PatientsVoices prompts patients to share detailed feedback on their experiences using just two questions.

Then, we'll use PatientsVoices' AI pipeline to convert feedback from these stories into statistics that pinpoint what experiences negatively impact patients and hospital ratings. Results are shared via a custom report and secure dashboard.

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Time Needed

  • Your Team - about an hour to extract and upload patient information to PatientsVoices using a secure SFTP connection.

  • PV – Two to three weeks to collect patient stories, analyze their feedback, develop a custom report and provide dashboard access.

Real-Time Patient Stories

Select one or more departments in need of patient satisfaction improvement. At the end of each day, send us the contact information for patients who were discharged or had a virtual visit that day. We recommend a total sample of up to 4,000 patients. Each patient receives a prompt asking them to describe and rate their recent healthcare experience. Just two questions.
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We’ll use PatientsVoices’ AI pipeline to analyze and report your patient stories. Next, we’ll compare existing survey comments with the real-time feedback collected by PatientsVoices.

Our two simple questions approach to generating patient stories has several advantages to traditional surveys, such as minimizing bias and providing rich actionable detail. PatientsVoices’ solution uses the ideas and sentiment provided in patient feedback to pinpoint experiences that please your patients as well as experiences that are holding back your organization.

.Time Needed

  • Your Team - write a short script for extracting patient contact information based on the daily census in the targeted department. Transfer the file each day using SFTP to PatientsVoices secure server.

  • PatientsVoices - when their hospital stay or visit is complete, PatientsVoices asks your patients to answer just two questions. Once the patient response is received, we analyze the feedback and update your dashboard in near real-time. Summary results are published on a monthly basis via reports and dashboards.

Extended Pilot

Understanding and incorporating PatientsVoices’ solution into healthcare operations takes planning and time. That’s why we offer an extended pilot of up to six months with a money-back guarantee. Here’s how PatientsVoices’ extended pilot works:

  • Conduct a closed-loop pilot in an area(s) that needs improvement, such as emergency or outpatient surgery.

  • Assemble a core team to plan and implement the changes.

  • Communicate, communicate, communicate about the pilot and its purpose with patients, staff, and management. Let stakeholders know what to expect and who to contact for additional information.

  • Initiate the pilot by using PatientsVoices’ technology to gather patient stories in real-time.

  • Convert stories to statistics using the PatientsVoices’ AI pipeline.

  • Develop reports and dashboards consistent with your organization’s reporting requirements. PatientsVoices’ data feed continuously updates the dashboard in near real-time.

  • Results can be shared via daily, weekly, monthly reports with staff responsible for implementing changes as well as management and ultimately patients.

Time Needed

  • Your Team - write a short script to extract and add patient contact information to a daily file that is transferred via STFP to our secure server after a completed patient visit.

  • PV - We ping your patients in near real-time and ask them to share their experiences using just two questions. We use the PatientsVoices’ AI pipeline to analyze and report these results updating your dashboard in near real-time. The timing of custom reports is based on client requirements.

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