Our Company
Building tools for change.
In 2015, PatientsVoices® embarked on a mission: Make it easy for health systems to improve patient experiences. Our approach is “patient-centric all the way down” — we mine patient comments for ideas on how to improve.
Supported by three rounds of funding from the National Science Foundation (>$1M) PatientsVoices® built state-of-the-art deep learning models that accurately detect and label patient ideas for improving their experiences. Results are able to predict what changes will not only improve patient experiences but also have a positive impact on health system ratings. No more guessing about how to improve. No more wasted resources. Just a clear road map for change.
Mary Kay O’Connor
Founder & CEO
For over 25 years, Mary Kay O’Connor’s expertise and passion has been using insight from customer stories to launch products that create new markets and improve financial performance. Her focus has always been understanding the problems and opportunities that customers express in their stories. Early on Mary Kay recognized the problems in health care — sparse, incomplete patient feedback, long surveys and dated text analysis tools. PatientsVoices was founded to make it easier for health systems to improve patient experiences. Today, the company’s solution asks patients to tell their stories. Their real time feedback is captured and analyzed by next generation AI technology. Their stories are converted into ready-for-action analytics and ROI predictions. Mary Kay is a serial entrepreneur and former Monsanto executive that managed a $350 M division before, during and after patent expiration.
Philip Duncan
Chief Data Scientist
Phil brings over 10 years of experience as a linguist, teacher, and qualitative data analyst to understand what really matters to patients and how to convert stories into rich, usable data. He helped develop the classification schema PatientsVoices uses to identify key themes in patient feedback. Phil leads a fantastic team of data analysts and specializes in data visualization, working with clients to build custom dashboards that fit their health system’s needs.
Joseph St. Amand
Chief Technology Officer
Joseph St. Amand, Ph.D., has been with PatientsVoices since 2015. His expertise lies in natural language processing and machine learning for classification. Joseph leads PatientsVoices’ technology development. His expertise also includes database design, full-stack web application development, cloud infrastructure design, server-less cloud computing for process automation, and deployment of predictive machine learning models to production environments.